Telecommunications
Service Credit to Subscriber (Goodwill Gesture)
Crediting a customer's account with free data after a service outage.
| Account Name | Type | Debit ($) | Credit ($) |
|---|---|---|---|
| Service Quality Expense / Marketing | Expense (+) | 5.00 | - |
| Deferred Revenue (Credit Balance) | Liability (+) | - | 5.00 |
💡 Accountant's Note
Free credits for service failures are a customer retention cost. The credit is a liability until consumed by the subscriber. For accounting purposes, it is treated like additional airtime top-up.
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