Telecommunications
Customer Care Centre Outsourcing Cost
Monthly fee paid to a BPO company managing inbound customer service calls.
| Account Name | Type | Debit ($) | Credit ($) |
|---|---|---|---|
| Customer Care Outsourcing Expense | Expense (+) | 180,000.00 | - |
| Accounts Payable (BPO) | Liability (+) | - | 180,000.00 |
💡 Accountant's Note
Many telecoms outsource customer care to BPO companies to reduce fixed costs and enable scalability. The monthly fee is a direct selling expense tracked against customer satisfaction metrics.
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