SaaS
Customer Success Onboarding Cost
Recording the internal labor cost of a customer success manager running an enterprise onboarding.
| Account Name | Type | Debit ($) | Credit ($) |
|---|---|---|---|
| Customer Success — Onboarding Expense | Expense (+) | 3,000.00 | - |
| Wages Payable / Allocated Payroll | Liability (+) | - | 3,000.00 |
💡 Accountant's Note
Onboarding costs are a Cost of Revenue item for SaaS companies. They reduce gross margin and are tracked separately to monitor the efficiency of the customer success function.
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